Privacy Policy
Type of website:
Psychological Services Provider
Effective date:
12th day of March, 2024
https://www.konnectclinicalpsychology.co.uk/ (the "Site") is owned and operated by Konnect Clinical Psychology Ltd. Konnect Clinical Psychology Ltd is the data controller and can be contacted at:
enquiries@konnectclinicalpsychology.co.uk
07585 689025
Konnect Clinical Psychology Ltd, 3 Swan Road, Seaton, EX12 2US
Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected; and
4. The rights of Site users.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.
Consent
By using our Site users agree that they consent to:
1. The conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by:
Contacting the data controller at enquiries@konnectclinicalpsychology.co.uk.
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR. We rely on the following legal basis to collect and process the personal data of users in the EU:
1. Users have provided their consent to the processing of their data for one or more specific
purposes.
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first. No personal data is collected other than that manually entered in to one of our contact forms.
Data Collected in a Non-Automatic Way
We collect the following data when you use one of the contact form functions on our Site:
1. First and last name;
2. Email address; and
3. Phone number.
This data may be collected using the following methods:
1. Completing the enquiries form.
How We Use Personal Data
Data collected on our site will only be used to respond to enquiries. Additionally anonymised data may be collected for the purpose of search engine optimisation. This data is restricted to that automatically collected by google and non-identifiable data entered into our contact forms.
We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect when the user performs certain functions may be used for the following purposes:
1. Responding to enquiries.
Who We Share Personal Data With
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy (respond to enquiries and book appointments).
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company (in this case no personally identifiable data will be shared)
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
We respect your privacy and maintain confidentiality in accordance with the British Psychological Society (BPS) Code of Ethics and Conduct. Konnect Clinical Psychology Ltd is registered with the Information Commissioners Office (ICO). In accordance with the ICO and BPS we are required to adhere to strict guidelines regarding the processing and storage of any personal information. In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data will be kept strictly confidential unless we are obligated or requested to disclose it. This can occur when:
1. The information you have given to your psychologist is officially requested by a court of law.
2. Failure to disclose the information would place you or another person at serious risk of harm.
3. Your prior approval has been obtained to a) provide a written report to another professional or agency, e.g., a GP; or b) discuss the material with another person, e.g.,
a parent, employer, or partner.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Your Rights as a User
Under the GDPR, you have the following rights:
1. Right to be informed;
2. Right of access;
3. Right to rectification;
4. Right to erasure;
5. Right to restrict processing;
6. Right to data portability; and
7. Right to object.
Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:
Dr Joseph Barker
enquiries@konnectclinicalpsychology.co.uk
07585 689025
Konnect Clinical Psychology Ltd, 3 Swan Road, Seaton, EX12 2US
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary,we may notify users by email of changes to this Privacy Policy.
Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office (ICO).
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Dr JosephBarker, at:
enquiries@konnectclinicalpsychology.co.uk
07585 689025
Konnect Clinical Psychology Ltd, 3 Swan Road, Seaton, EX12 2US